I was with Hostgator from 2007 until 2015, when I migrated all my sites but one off to another hosting company.
I will tell you my experience and you can decide for yourselves if Hostgator would be a good fit for you.
When I signed up with Hostgator they were a lot smaller than they are now. At that time the data center was located in Houston.
Things went along fine for quite a while.
Whatever support issues I had I could resolve in their chat support sessions (which I really liked because wait times were short and the support staff actually helped me with a good attitude.)
The turning point…
Then in 2013 or 2014(?) they moved their data center (where my sites were) from Houston to Utah.
Once they made the move, shortly thereafter I started having trouble with uptime.
Frequently my sites were inaccessible, or took a long time to connect.
I also began to experience (unpleasantly) some hacks that had never happened before.
I beefed up the security as well as I could and for a while that helped a lot.
Also, their support was still helpful. They used to scan the sites and clean out the malware themselves and would let you know when it was done.
Then they decided that SiteLock was a good solution, of course for an extra fee.
It was a dark and stormy night…
To make a long story short, one sweet day in 2015 I got a long email from their systems department with a lot of command line info that wasn’t helpful at all.
They had blocked my whole account so that no one could access any of my (or my small business client’s) sites.
It was entirely blocked until I sent them my ip address at which time they would unblock the account only for my ip. (In other words, only I could access any of my sites. No visitors to the sites could access anything.)
The problem was that one or more of my sites were consuming (abusing was the word Hostgator used) too many resources.
The command line activity might have shown a Unix or Linux administrator just what was wrong, but it wasn’t helpful for me.
It listed processes only for a snapshot in time and listed nearly all of my sites.
I contacted support. They were no help at all.
They just referred me to a whole bunch of online documentation about hacks which didn’t help since I was trying to find out what was happening.
To make a long story short, only one of my sites was brute force attacked and had entered thousands of fake accounts.
It took me weeks to find this out (again with no help from Hostgator) and the whole time everything was blocked.
I had to routinely ask them to unblock my ip. And of course they didn’t do it right away.
I had to wait for their systems department to write back and let me know it was temporarily unblocked.
What finally happened?
Early on during the problem when I realized they were going to keep my entire account blocked, I had to scramble to find another hosting company.
It took me about 3 days to figure out which of my clients sites was having the trouble. (Again, no help from Hostgator)
I spent about a week moving all my sites (except the problem site) off Hostgator.
I already had to apologize to my small clients and fortunately most of them were very understanding, but it could easily have shut down my whole business.
It took me a month to resolve the problem site.
Many people would say Hostgator was completely blameless, they did what they had to do, blah blah blah.
Perhaps. Perhaps not.
They would never tell me what or where the problem was.
They repeatedly blocked me and took hours to unblock me when I requested it.
What I found is that if everything is perfect, Hostgator is fine as a hosting company.
Their site speeds aren’t bad, they aren’t remarkable, but they’re acceptable.
Their ‘Essential’ plan at $5.95 is a great price. No complaints about the price.
Their support is fine for non-issues. You forget your password, you mess up on setting something up, you have a question about your account, they are fine.
If you have a real problem, my experience was that they weren’t helpful. They didn’t care that it took a month to fix. The only response I got was they offer Site Lock. An extra paid solution.
I will not recommend Hostgator to anyone now.
I recommend A2 Hosting, BlueHost, Siteground, and Namecheap.
I use all four of them and they’ve all been very good. Read my reviews of them here.